Hi, I'm
Pratibha Sharma
Customer Service Representative
2+
Years Of Experience
10+
Projects Completed
3+
Certifications
My Skill Set
I Provide Wide Range Of Skills
Administrative Support
Efficient in handling office operations, document processing, scheduling, and ensuring smooth daily administrative workflows.
Customer Service & CRM
Experienced in handling customer queries, managing tickets, and maintaining high satisfaction using Freshdesk, Zendesk, and Helpdesk CRMs.
Financial Operations
Proficient in SAP for invoice processing, reconciliation, and vendor management to ensure accurate and timely financial reporting.
Why Choose Me
My Experience Area
Experience
Hero Ltd.
Human Resource Intern
Internship
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Audited 20+ financial documents to ensure accuracy during strategic planning.
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Computed key ratios across three fiscal years, identifying trend anomalies and risks.
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Validated discrepancies and ensured accurate forecasting through variance analysis.
Accenture
Procurement Assistant – P2P Department
January 2022 – April 2022
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Processed and validated 250+ invoices weekly via SAP with a 98% first-pass rate.
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Generated 80+ Service Entry Sheets monthly, reducing invoice hold time by 25%.
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Standardized payment tracking across entities, decreasing duplicate flags by 30%.
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Reconciled $100K+ monthly in invoices, improving vendor satisfaction.
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Uploaded invoices into workflow systems with metadata tagging, boosting audit retrieval speed by 40%.
Amazon Fulfillment Centre
Picker / Warehouse Associate
2022-2025
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Executed 500+ pick-and-pack operations weekly using handheld scanners with 99.5% accuracy.
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Exceeded daily KPIs by 10% through optimized scanning and packing workflows.
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Operated PIT equipment with 98% safety compliance, reducing collision risks.
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Consolidated SKUs in storage bins, reducing replenishment lag by 15%.
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Updated digital inventory dashboards, preventing 50+ monthly misroutes.
DEGREE
EDUCATION
Bachelor of Commerce
2018 – 2020
Diploma in Human Resource & Business Management
2022 – 2024
Clients Are Satisfied For Our Work, View Feedback
Exceptional Customer Support
Ravi Kumar
Operations Manager – Amazon
Reliable and Detail-Oriented
Anita Sharma
Team Lead – Accenture